AI Won’t Replace You—But a Leader Who Uses It Might

Only 38% of companies believe they have the leadership to succeed with AI. That’s not a tech problem—it’s a leadership one.

I see it every day. Exec teams with the tools and talent… but not the alignment.

They ask: “Where do we start?”

Here’s where:

Start with where your best people are spending the most time on the least valuable work.

Not because they want to, but because your systems weren’t built to scale.

Copy/paste dashboards. Repetitive research. Manual tickets. Field offices cannot communicate with each other and lack common visibility.

This isn’t innovation - it’s inertia, "We have always done it this way."

The risk isn’t AI replacing your team. It’s your team burning out before AI gets the chance.

We saw an opportunity to be Customer Zero after introducing Agentforce at Dreamforce last year.

We looked at Help.Salesforce.com—our customer hub with 60M+ visits a year—and asked a simple question:

“Why isn’t it live with agents right now?”

The initial estimate was 8 weeks.

Then came the real challenge, “Why not today?”

We spun up a cross-functional Slack.

No decks. No committees. Just builders and blockers.

Five days later, our support agent went live:

Our agent even knows when to say "I'm so sorry." Read more here.

That’s Customer Zero. Not just shipping a feature—modeling a leadership mindset.

Because we led, others followed:

📟 1-800Accountant avoided hiring temps during tax season

🚚 FedEx re-engaged inactive customers with personalized outreach

🎯 Both companies used AI agents to protect human energy—not replace it

You don’t need 5,000 agents.

You need 5 leaders willing to go first.

Agentic AI isn’t a rollout. It’s a reset.

It begins with example—not strategy.

We used it first. We learned in public. We led from there.

Let’s go first—together.

—Vivienne

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